Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a casino we should be looking at? This page tells you how Online Casinos can be reached and what kind of help we're actually able to give.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to US players, with a particular focus on which sites pay out reliably and how fast. We're not a casino ourselves, so there are limits to what our team can resolve directly. That said, we're glad to hear from readers on:
- Corrections — an outdated bonus figure, a licence detail that's changed, or a payout time that no longer matches what a casino advertises
- Suggestions for casinos or payment methods we haven't covered yet
- General questions about how we rate and rank the sites listed on this page, including who we are and how our process works
- Feedback on the site itself, including anything you found confusing or hard to find
What we can't help with
Because we don't operate any of the casinos we review, we're not able to access your account, process a withdrawal, resolve a bonus dispute, or verify your identity on a casino's behalf. If you have an issue with a specific site — a delayed payout, a locked account, or a rejected withdrawal — the fastest route is almost always the casino's own customer support team, followed by their licensing regulator if the issue isn't resolved.
If you're dealing with a dispute and aren't sure where to start, our Responsible Gambling page lists support routes, and our Terms and Conditions page explains how this site itself operates, including our affiliate relationships.
Before you write in about a specific casino
A few checks that often resolve things faster than waiting on a reply:
- Read the bonus terms again — wagering requirements, maximum bet limits and game restrictions are the most common reason a withdrawal gets held up
- Confirm your identity documents match the ones used to register the account; unverified ID (KYC) is the single biggest cause of delayed payouts
- Check the casino's stated processing window for your chosen payment method — ACH transfers, cards and digital wallets don't all move at the same speed
- Look up the casino's licensing body directly if you believe the site has acted unfairly; the regulator listed on the casino's own site is the correct escalation point, not this site
How our ratings and reviews get updated
Reader reports genuinely feed into how we maintain this site. When several readers flag the same issue with a casino — a slower-than-advertised withdrawal, a bonus term that's changed, or a support channel that's stopped responding — we revisit that review and adjust the rating or the write-up if the evidence holds up. Commission from any casino listed does not buy a better score or a higher position on this page, and it never overrides something a reader has told us directly.
A note on responsible gambling
If your message is about gambling starting to feel out of control rather than a technical issue with a casino, please don't wait on an email reply. Our Responsible Gambling page has practical steps on setting deposit and time limits, self-exclusion programmes, and where to find support services. Gambling should stay enjoyable; if it stops being that, it's worth stepping back regardless of what any casino owes you.
Response times
We read every message, but as a small editorial team we can't always reply immediately. General questions and corrections usually get a response within a few business days. Urgent account issues should go to the casino in question first — they're the only party with access to your account and payment details.